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Spraoi agus Spórt is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond to the views of the general public and our supporters so that we can continue to improve. Spraoi agus Spórt welcomes both positive and negative feedback. Therefore we aim to ensure that:
If you do have a complaint about any aspect of our work, you can contact Spraoi agus Spórt Complaints Officer Tracy Doyle in writing or by telephone.
In the first instance, your complaint will be dealt with by our Complaints officer in conjunction with the relevant senior executive. Please give us as much information as possible and let us know how you would like us to respond to you, providing relevant contact details.Annette O'Neill:
Feedback and Complaints Officer.
Spraoi agus Spórt, Unit 7 SuperValu, Carndonagh, Co Donegal F93 AY6D
What happens next?
If you complain in person or over the phone, we will try to resolve the issue there and then. Similarly, if you complain by email or in writing we will always acknowledge your complaint within 7 days, and do everything we can to resolve it within 21 days. If this is not possible, we will explain why and provide a new deadline.What if the complaint is not resolved?
If you are not happy with our response, you may get in touch again by writing to the Secretary of Spraoi agus Spórt. The Secretary will ensure that your appeal is considered at Board level and will respond within two weeks of this consideration by Board members.
This complaints procedure does not apply to Spraoi agus Spórt’s staff.